Privacy policy
Welcome to Psychology UK ("we", "our", "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website and use our services.
We may collect and process the following data about you:
• Your contact details: name, email address, phone number, and other identifiers.
• Assessment information: information provided through our online assessment forms.
• Summary of contacts: records of each contact we have with you, including emails and messages.
• Payment information: details of payments you have made for our services.
• Usage data: information about how you use our Website, including traffic data, location data, weblogs, and other communication data.
We use your information for the following purposes:
• Communication: to communicate with you, including responding to your enquiries and providing updates about our services.
• To provide services: to connect you with a psychologist, counsellor or psychotherapist.
• Account management: managing your accounts and providing access to our platform's functionalities.
• To process transactions: generate invoices and record payments.
• Improvement of services: to improve our Website and Services, including monitoring and analysing usage patterns.
• Legal obligations: to comply with legal obligations, including the prevention of fraud and maintaining records for regulatory purposes.
We may share your information with:
• Therapists: Your assessment details and treatment-related information is shared with the therapists assigned to your sessions.
• Service Providers: Third-party service providers who assist in delivering our services.
• Third-Party Recipients: In certain cases, we may share personal data with third parties who are contracted to carry out specific tasks. We carefully select our partners and ensure that we have a contract with each third party that clearly outlines their permitted use of the data. We take great care to ensure they do not use your information for any purpose other than the contracted task.
• Legal and Regulatory Authorities: When required by law, regulation, or legal process, or to protect our rights or the rights of others.
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or damage. However, no system is entirely secure and we are not liable for unintentional disclosures.
We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
By using our services, you agree that your information may be processed, transferred, and stored in locations around the world, including the United Kingdom and other countries.
You have the following rights regarding your personal information:
• Access: To request access to your personal information.
• Correction: To request correction of any inaccuracies in your personal information.
• Deletion: To request deletion of your personal information, subject to certain legal exceptions.
• Objection: To object to the processing of your personal information.
• Restriction: To request restriction of processing your personal information.
• Portability: To request the transfer of your personal information to another party.
Some of these rights only apply in certain circumstances. Please contact us at support@psychologyuk.com if you would like to make a request. You are not required to pay a fee for exercising your rights, unless the request is excessive, and if you make a request, we have one month to respond to you.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@psychologyuk.com
Thank you for choosing Psychology UK. We are committed to ensuring your privacy and providing you with the highest quality of service.