Frequently asked questions

No, as a private service, we accept self-referrals.

We believe therapy should be transparent and accessible. Our pricing is simple, with no hidden fees or long-term commitments:

• Individual & teen therapy – £65 per session

• Couples therapy – £80 per session

We do not work with insurance companies directly. However, some clients using Psychology UK choose to pay for sessions upfront and then use the invoices provided to claim the fees back from their insurance provider. We recommend confirming this option with your insurance provider before booking a session.

Psychology UK may be right for you if you are looking for support with mental health difficulties, want to make positive changes, or wish to improve the quality of your life. Our therapists support a wide range of issues, including stress, anxiety, depression, relationship difficulties, self-esteem, sleep issues, trauma, anger management, grief, and more.

Psychology UK is not suitable for you if:
• You are in an urgent crisis and require immediate support.
• You do not have a device that can connect to the internet or a reliable internet connection.

Our therapists include psychotherapists, counsellors, and clinical and counselling psychologists, all accredited by the UK's leading awarding bodies (e.g., HCPC, BACP, UKCP).

After you fill out the assessment form, we will connect you with a therapist who specialises in your needs and fits your preferences. Different therapists use various approaches that work best for different types of conditions and mental health needs, so it's important to find the right specialist for you. Our matching process is designed to help you find a therapist who best suits your situation, but you can always request to be matched with a different therapist if needed.

In most cases, you will be connected with a therapist within 48 hours or less, depending on your availability and preferences for therapy.

All sessions take place online via video calls, giving you the flexibility to receive expert support from anywhere, at times that suit your schedule.

The number of sessions you need will depend on your individual requirements. Some clients benefit from just a few sessions, while others choose to continue therapy on an ongoing basis. During your first session, your therapist will help determine the number of sessions required based on your specific needs and therapy goals.

Therapy sessions typically take place once a week at the same time, based on the availability you provide. Regular weekly scheduling ensures you won't have to worry about when your session is or forget what you've been working on, helping you to maintain consistent progress. Sessions last 50 minutes for individual therapy and 60 minutes for couples therapy.

We offer flexible scheduling to accommodate your needs. You can cancel or reschedule up to 24 hours before the session. Cancellations made within 24 hours of the scheduled time will not be refunded.

Many studies have shown that online therapy is highly effective. For example, research from Cambridge University by Porter, Galloghly, and Burbach (2022) found that online therapy is just as effective as traditional in-person therapy. The study also highlights that the flexibility of online therapy enhances accessibility by eliminating barriers such as travel time and scheduling conflicts. These findings confirm that online therapy is a reliable and versatile option for high-quality mental health care.
(For more information, please refer to the study published by Cambridge University Press on 26 May 2022.)

Psychology UK is not an emergency service. If you are experiencing a mental health crisis or emergency, please visit your nearest A&E department or call emergency services on 999.

If you are not in immediate danger but need support and advice, you can contact the following services 24 hours a day, 7 days a week:

• Call NHS Helpline on 111
• Call The Samaritans on 116 123
• Text SHOUT on 85258

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